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Terms of Service

Last updated: October 5, 2026

Accepting these terms

These terms are an agreement between you and Top Trailer LLC, a Utah limited liability company ("TopTrailer", "we", "us"). By using thetoptrailer.com, contacting a dealer through it, or calling a number shown on it, you accept these terms and our Privacy Policy. If you do not accept them, do not use TopTrailer.

You must be at least 18 years old to use TopTrailer.

What TopTrailer is

TopTrailer is a marketplace that connects people shopping for commercial trailers and equipment ("buyers") with the dealers who list them ("dealers"). We host listings, forward messages and calls to dealers, and charge dealers for the leads they receive.

We are not a party to any sale. We do not own, inspect, sell, finance, ship or warrant any equipment listed on TopTrailer. Listings, prices, availability, specifications and photos come from dealers or their inventory systems, and each dealer is responsible for its own listings. Any purchase, deposit, financing, inspection, delivery or warranty is between you and the dealer. Check every detail with the dealer before you buy.

Contacting dealers

You can message a dealer without an account by giving your name and email address (and, if you like, your phone number). We send your message, the listing and those details to that dealer, who may contact you by email, phone or text in reply, and we email you a confirmation of who you contacted. If the email address or phone number you give matches one already verified on a TopTrailer account, your message is treated as coming from that account.

The confirmation email includes a "Save your info" link; you can also ask for a 6-digit code on the page. Confirming your email either way creates a free TopTrailer account for that email address, signs you in on that device, and links your earlier messages from that address to the account.

Use your own name and contact details. Do not contact dealers using someone else's details or for anyone else without their permission, and do not use TopTrailer to send spam, advertising or anything unrelated to buying equipment. If you receive a confirmation for a message you did not send, use the "Not you?" link in that email.

Phone calls and recording

Phone numbers shown on TopTrailer are our tracking numbers. Anyone can call them; you do not need an account. They forward your call to the dealer and let us tell the dealer about the call and bill the dealer for the lead.

Calls are recorded. Before the call connects you will hear "This call may be recorded." By continuing the call you consent to it being recorded, transcribed and summarised, and to the dealer receiving the recording, transcript and summary, as described in the Privacy Policy. Voicemails you leave are recorded too. If you do not want to be recorded, message the dealer instead.

Text messages (SMS)

TopTrailer verification codes. We send one-time verification codes by text, only when you ask to verify your phone number on the site. We do not send marketing texts.

Consent. You agree to receive a code by entering your phone number and requesting it.

Frequency. One message each time you request a code.

Message and data rates may apply. Reply STOP to opt out, or HELP for help. Support: daniel@thetoptrailer.com. Carriers are not liable for delayed or undelivered messages.

We never sell or share your mobile number or your consent to receive texts with third parties or affiliates for marketing. See the Privacy Policy.

Dealers

Listings. Dealers must list only equipment they are authorised to sell, keep prices, availability and descriptions accurate, and remove sold units promptly. We may edit, hide or remove listings or photos that break these terms or look inaccurate.

Pay-per-lead billing. Dealers are charged for each lead TopTrailer delivers — a message, or a call to one of their tracking numbers — at the rate shown in the dealer dashboard. Repeat contacts from the same buyer to the same dealer, across all of that dealer's locations, are charged at most once per listing in any 30 days, at most once in any 24 hours, and at most four times in any 30 days. A contact over any of these limits is recorded as part of the buyer's most recent charged lead, at no charge. A buyer is matched by their TopTrailer account, or by the email address, phone number or caller ID they contact from, and only charged leads count toward the limits. A message lead is priced 30 minutes after contact, based on whether the buyer confirmed their email: a buyer who confirmed it by then is Verified and charged the dealer's rate; otherwise the lead is labelled Unverified and charged at a lower rate, and confirming later does not change it. A call is priced when it is made. A call counts as a lead only when the caller stays on the line for at least 15 seconds from when our number answers (including the short recording notice); shorter calls are reported to the dealer but not charged. A call is Verified when the caller ID matches a phone number verified on a TopTrailer account, and Unverified otherwise. Charges are drawn from a prepaid wallet that is topped up by card through Stripe. If the balance runs out and is not restored within the 7-day grace period, listings and tracking numbers may be deactivated. Pricing, and the details of how leads are counted, are shown in the dashboard and may change with notice.

Disputes. A dealer who believes a lead should not have been charged (for example spam, a wrong number, or a duplicate) can dispute it from the dashboard within 30 days. An Unverified lead can also be disputed as spam or not a real buyer. We review each dispute, including any recording, and credit the charge if we agree. Our decision on a dispute is final.

Buyer information. Dealers may use buyer information received through TopTrailer only to respond to that buyer about equipment, must comply with privacy, telemarketing and anti-spam laws when contacting buyers, and must not sell it or add buyers to marketing lists without their consent. Dealers agree that calls to their tracking numbers are recorded, and are responsible for telling their own staff who answer them.

Accounts

Keep your account information accurate and your sign-in secure; you are responsible for activity under your account. We may suspend or close accounts that break these terms. You can ask us to close your account at any time by emailing daniel@thetoptrailer.com; dealers can also close theirs from the dashboard.

Acceptable use

You agree not to:

  • give false contact details or impersonate anyone;
  • send spam, harassment, or unlawful, misleading or offensive content to dealers or through listings;
  • place calls or send inquiries to create charges for a dealer, or to interfere with another business;
  • scrape, copy or harvest listings, dealer or buyer information, or use automated tools to access the site beyond normal browsing;
  • interfere with, probe or overload the service, or get around its security; or
  • use TopTrailer in violation of any law.

Content and intellectual property

TopTrailer's site, design, software and branding belong to Top Trailer LLC. Dealers keep ownership of the listings and photos they provide and give us a non-exclusive, royalty-free licence to host, display, adapt and promote them on TopTrailer and in our advertising while they are listed. If you believe content on TopTrailer infringes your rights, email daniel@thetoptrailer.com with the details.

Disclaimers

TopTrailer is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that listings are accurate or available, that dealers will respond, that any sale will happen, or that the service will be uninterrupted or error-free.

Call summaries and the AI shopping assistant are generated automatically and can be wrong or incomplete. Check anything important with the dealer or the recording.

Limitation of liability

To the fullest extent the law allows, TopTrailer and its members, employees and service providers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, arising from your use of TopTrailer or any dealing between buyers and dealers.

Our total liability for any claim relating to TopTrailer is limited to the greater of $100 or the amount you paid us in the 12 months before the claim. Some jurisdictions do not allow these limits, so they may not all apply to you.

You agree to indemnify TopTrailer against claims arising from your listings, your dealings with other users, or your breach of these terms.

Governing law and disputes

These terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules. Any dispute with TopTrailer will be decided exclusively by the state or federal courts located in Utah, and you and we consent to their jurisdiction. Before filing a claim, please email daniel@thetoptrailer.com so we can try to resolve it informally.

Changes to these terms

We may update these terms. We will post changes on this page and update the date at the top; for material changes we will notify dealers and account holders by email before they take effect. Continuing to use TopTrailer after a change takes effect means you accept the updated terms.

Contact us

Top Trailer LLC, a Utah limited liability company. Email: daniel@thetoptrailer.com.

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